Privacy Statement

This privacy statement was last updated on 27 September 2024

Dear website visitor,

We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. Personal data is all information that relates to an identified or identifiable natural person. An identifiable natural person is anyone who can be identified directly or indirectly, anonymized information is not included. Our Privacy Policy (hereinafter referred to as "this Policy" and “our Policy”) is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below and we will explain how we collect your personal information, what we do with it, for what purposes and on what legal basis we do so, and what rights you have on that basis. In doing so, we comply with the General Data Protection Regulation (GDPR).

This Policy only applies to the global official website of SERES International Electric Vehicle Co., Ltd. www.dfsk.com (hereinafter referred to as "this website" and “our website”).

It should be noted that this Policy does not apply to products or services provided to you by third parties and your activities on the websites of social networks or other providers that can be accessed using the links on our website. Please read the data protection provisions on the websites of those providers.

1. What personal data do we collect and use?

Whenever you visit our website, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access this website or received an error message); the usage of features on this website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our website or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our website open.

We only process other personal data if you provide this data, e.g. as part of a registration, contact form, chat, or survey, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions.

2. For which purpose do we process your personal data?

We use the personal data collected from website users for various purposes, including marketing, market research, prospecting, and usability enhancement. This allows us to improve our products and services, deliver targeted marketing, and provide better customer support while ensuring compliance with relevant regulations. Furthermore, certain features of our website may depend on the sharing or personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.

When you contact us by sending a message https://www.dfsk.com//contact-us, we will process the personal information you provide in order for us to contact you.

3. How long do we keep your data?

The storage period of personal information will not exceed the period necessary to achieve the purpose of using or intending to use the information. This website collects limited personal data, for the purpose of providing you with a smooth website experience, or responding to your query (initiated by you).

4 .How do we protect your personal data?

Whenever we are responsible for your personal data, we will take reasonable and feasible security measures that meet industry standards to protect your personal information and prevent unauthorized access, public disclosure, use, modification, damage or loss of your personal information. For example, when exchanging personal information between your browser and the server, it is protected by SSL encryption; we also provide HTTPS secure browsing for this website; we will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms to prevent personal information from malicious attacks; we will deploy access control mechanisms to try to ensure that only authorized personnel can access the data; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

The Internet is not an absolutely secure environment. When using this website, we strongly recommend that you do not send your personal information using communication methods other than those recommended by this website.

5. (Withdrawal of) consent

Under the General Data Protection Regulation (GDPR), user consent is a crucial element for the lawful processing of personal data. Consent must be freely given, specific, informed, and unambiguous, requiring a clear affirmative action from the user. Users have the right to withdraw their consent at any time, and this withdrawal must be as easy as giving consent. Without your explicit consent, we will not reduce your rights under this Policy. When we use personal information for other purposes not specified in this Policy, or use personal information collected for a specific purpose for other purposes, we will ask for your consent again in the form of pop-up reminder.

You can withdraw your consent at any time where we rely on your consent to process your personal information. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

6. What are your rights?

As a data subject, you generally have the following data protection rights:

Right of access: you have the right to ask us what personal data we process about you;
Right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Right to restrict processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances.
Right to object: You have the right to object to the processing of your personal information in certain circumstances.
Right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
Right not to be subject to automated decision-making, including profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, if it significantly affects you.
Right to be informed: You have the right to clear and transparent information about how your data is collected and processed. When providing you with a specific service, we will clearly inform you of the personal information you will provide and how it will be used.

Under the GDPR, the data protection rights outlined above do not extend to deceased individuals. However, unless the deceased user has made specific arrangements prior to their death, we recognize the rights of the immediate family to access, copy, correct, or delete the personal information of the deceased. These rights are granted when necessary to protect the family's own legal and legitimate interests.

7. Updates to the Privacy Statement

We may update this privacy statement from time to time to reflect changes in technology or legal requirements. Significant changes will be communicated to you either through a more prominent notice on our website or via email. Significant changes include, but are not limited to:

Changes in our service model: Updates to the purpose of processing personal information, the types of personal information processed, or how that information is used.
Changes in our ownership or organizational structure: This includes changes in business operations, mergers and acquisitions, or bankruptcy.
Alterations in the main parties involved in data sharing: Changes regarding the sharing, transfer, or public disclosure of personal information.
Modifications to your rights: Updates to your rights related to the processing of your personal information and how you can exercise them.
Changes in the contact details for handling personal information: Updates regarding the responsible department, contact information, or complaint channels.